Alexa keeps responding / interrupting unexpectedly

If Alexa keeps responding or interrupting unexpectedly there are a few steps you can take to limit interruption.

Changing the Wake Word

• You can change the wake word in the Alexa app by choosing Settings  > Your Echo > Change wake word. This means that your device will not be activated by the command "Alexa".

Location of the device 

• Make sure your Alexa device is in an ideal location. Place away from walls or other objects that may cause interference (like microwave ovens, baby monitors, or TVs)
• Make sure your device is positioned away from any audio triggers such as TV/Radio so there is limited background noise.

If problems with Alexa continue please refer to the following article on Amazon's help desk or Amazon customer support:

• https://www.amazon.co.uk/gp/help/customer/display.html

Or alternatively please reach out to wir-help@sensibleobject.com and we'll be able to answer any further questions.