Plinth not detecting piece when placed

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Soft-shell Finclaw

Scanned the fire / earth element but the app remained on the screen below.

Tried to remove and replace with no change. When I added another element the volcano erupted, and when I removed that piece it returned to the fire / earth screen.

when I pressed slightly on the plinth it responded, but returned to the screen below when I stopped pressing.

(There had been no collapse, so I hadn't forgot to stack a piece)

Eventally removed the pieces in the stack, the countdown began and the game ended with a black screen.

and no way to play again.

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  • Smooth Flanding

    Add same with various pieces. Seemed to happen more often when I rearranged or knocked off a piece rebuilt popped in the new piece but just hangs. Then stuck in no-mans land and have to start again.

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  • Soft-shell Finclaw

    Still seeing this issue with the same piece. Scanned fire/earth element. Stack fell, rebuilt and placed all pieces.  Message rremained on screen indicating fire/earth was waiting to be stacked.

    Playing 1.4.10 (78)

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  • Aklain
    • Edited

    Same problem with a lot of piece. I can scan it but when i add it, no detection. I have open a ticket.

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  • The Campbell Clan

    We have the same problem although we are unable to get the piece to recognize at all (this is the same for all pieces).  We have submitted a ticket and will share any troubleshooting tips we receive.  We have fresh batteries in the Plinth and our phones are up to date with the latest Android versions of the app.

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  • The Campbell Clan

    There is a similar thread on this topic here:  https://sensibleobject.zendesk.com/hc/en-us/community/posts/360016101354-Piece-not-detecting-when-placed-on-the-base

    I was able to fix this with a 'shake and smack' technique. Not sure what caused the sensor on the Plinth to get 'stuck' but after a shake followed by a firm tap on the Plinth it started to recognize the pieces again. 

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