BoB Support Updates & Frequently Asked Questions

Thank you for reaching out to us!

We know many of you have been waiting for updates regarding Beasts of Balance, and we sincerely apologize for the delayed responses. We appreciate your patience while we work through support requests.

Below are answers to the most common questions we've been receiving.

Kickstarter Refunds

If you backed the Beasts of Balance Kickstarter and are still waiting for your refund, we are continuing to process refunds.

Due to the large number of backers, refunds are being handled over time, so it may take a while before yours is processed.

If you have not already done so, please complete our refund and fulfillment survey here.

Submitting the form helps us verify your information and ensures you're included in the refund process.

Hardware Issues

We're aware that some players experience issues such as:

• The plinth won't connect via Bluetooth.
• The plinth disconnects during gameplay.
• Pieces stop scanning midway through a game.
• The game continually waits for a piece to be detected.
• The app asks you to remove an artifact that isn't on the plinth.

Please try the troubleshooting steps in our Help Center:

https://support.moderngames.com/hc/en-us/categories/201536685-Beasts-of-Balance

If your plinth is still within the 1-year warranty period and the issue cannot be resolved through troubleshooting, please contact us so we can review your eligibility for a warranty refund.

To help us verify your purchase, please include proof of purchase, such as:

• Your order number
• Purchase receipt
• Any other proof showing when and where the game was purchased

Unfortunately, we are no longer able to provide replacement hardware, as we do not have plans to manufacture or restock.

My Game Pieces Feel Sticky

The pieces in Beasts of Balance are intentionally made with a slightly tacky surface so they can grip one another while stacking during gameplay.

Over time, however, some pieces may become noticeably stickier than intended due to the natural aging of the material.

Unfortunately, we do not have replacement pieces available.

For cleaning, we recommend gently wiping the pieces with a damp cloth or water only. Please avoid using harsh cleaning products or solvents, as these may damage the finish.

Software Issues

If you're experiencing issues with the app, such as:

• Incorrect scores or highscores
• Statistics not updating correctly
• Achievements not unlocking
• Other gameplay or app-related bugs

Please visit our Help Center:

https://support.moderngames.com/hc/en-us/categories/201536685-Beasts-of-Balance

Still Need Help?

If your issue isn't answered above, please email us at hello@moderngames.com if you haven't yet or reply to your support ticket with as much detail as possible, including:

• Your device model
• Operating system version
• Description of the issue
• Photos or videos (if applicable)
• Proof of purchase (for warranty requests)
• Mention Beasts of Balance in the email subject

Providing this information helps us investigate your issue more efficiently.

Thank you again for your patience and for being part of the Beasts of Balance community.